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Fang, Shujie

Fang, Shujie

郑州大学

3

H指数

9

论文数

89

被引数

H指数、论文数、被引数仅支持在APP上查看和修改扫描二维码即可下载APP

Fang, Shujie,现任职于郑州大学,曾任职于中山大学、暨南大学等机构,个人H指数为3,累计发表论文9篇,论文总被引数累计89次,主要研究方向涵盖商学,管理学和会记学、心理学等领域,在Annals of Tourism Research、Journal of Business Research和International Journal of Hospitality Management顶级期刊累计发表6次

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  • 发表期刊
  • 资讯动态
  • 发表论文
  • 引用关系
旅游业中服务业员工的身体吸引力与顾客参与度

Physical attractiveness of service employees and customer engagement in tourism industry

中山大学

2020

被引数:30

Annals of Tourism Research

黎耀奇

Physical attractiveness,Social interaction,Tourism service expertise,Tourists' customer engagement
人类还是AI机器人? 谁在服务组织一线更公平

Human or AI robot? Who is fairer on the service organizational frontline

中山大学

2024

被引数:0

Journal of Business Research

Fang, Shujie

AI robot,Fairness theory,Machine heuristic model,Mixed-methods approach,Power distance belief
美容能挽救服务失败吗?恢复员工的身体吸引力在旅游业中的作用

Can beauty save service failures? The role of recovery employees’ physical attractiveness in the tourism industry

中山大学

2022

被引数:9

Journal of Business Research

黎耀奇

Gender congruence,Physical attractiveness,Service failure severity,Social distance perception,Tourism service recovery
消费者对酒店企业社会责任活动中止的反应

Consumer response to discontinuation of corporate social responsibility activities of hotels

中山大学

2017

被引数:18

International Journal of Hospitality Management

Huan, Tzung Cheng TC

Discontinuation of CSR activity,Motive for CSR activity,Type of CSR activity discontinuation
言语与写作:WOM传播对旅游体验说书人的影响

Speech VS. Writing: The influences of WOM communication on tourism experience storytellers

郑州大学

2023

被引数:0

Journal of Hospitality and Tourism Management

黎耀奇

Oral communication,Self-brand connection,Tourism experience storytellers,Tourism experience type,Word-of-mouth communication,Written communication
酒店客人-机器人互动体验:量表开发与验证

Hotel guest-robot interaction experience: A scale development and validation

郑州大学

2024

被引数:0

Journal of Hospitality and Tourism Management

Han, Xiaoyun

Characteristics of service robot,Hotel guest-robot interaction,Hotel guest-robot interaction experience,Scale development,Service robot

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